Conexxo Childrens Rugs Warranty Policy
At Conexxo Childrens Rugs, we are committed to providing our customers with products of the highest quality and durability. We understand the importance of reliability in our rugs, especially in educational and high-traffic environments. To ensure your complete satisfaction and confidence in our products, we offer the following comprehensive warranty coverage:
Lifetime Fade and Wear Warranty
- Coverage: We guarantee that all our rugs will not fade or wear under normal usage for the lifetime of the product.
- Terms: This warranty covers any significant loss of color or structural integrity due to normal usage and exposure.
- Exclusions: Damage caused by improper cleaning methods, chemical treatments, or accidents is not covered.
One-Year Binding Warranty
- Coverage: Our rugs come with a one-year warranty on the binding.
- Terms: This warranty ensures that the rug binding will remain intact and not unravel under normal use conditions for a period of one year from the date of purchase.
- Exclusions: The warranty does not cover damage due to rough handling, cutting, or excessive pulling at the edges.
Exclusions
- Seconds: Please note that the above warranties do not apply to rugs sold as ‘seconds’. These items may have minor imperfections and are sold as-is.
Warranty Claims Process
- Contact Us: To file a warranty claim, please contact our customer service team with proof of purchase and a detailed description of the issue.
- Inspection: We may require photos of the issue and, in some cases, return of the rug for inspection.
- Resolution: If a defect covered by the warranty is confirmed, we will repair or replace the rug at our discretion.
Customer Satisfaction
At Conexxo Childrens Rugs, customer satisfaction is our priority. Our warranty is a testament to the confidence we have in our products and our commitment to you, our valued customer.